© 2017 AtelierCarlottaSadino - VAT number: 07492090969

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SHIPPING SERVICES

 

 

We offer free shipping on all orders. Depending on where you live and on your purchase, the time it may take for your product to reach you, may vary from few days to few weeks.

 

For any urgent orders please contact us to discuss your requirements.

RETURNS, EXCHANGES AND REFUNDS

 

 

We wish you will be completely satisfied with your purchase, but if you are not happy with any aspect of your shopping experience, please just

contact us and we will do whatever we can to solve the problem.

If for any reasons you would like to return your purchase, you can do so. We accept returns for exchange or a refund within 14 days of receipt. To be eligible for a return, your item must be unworn, unwashed and in the same condition that you received it. It must also be returned including all the labels, packaging and accessories.

 

To complete your return, please send an email to info@ateliercarlottasadino.com. We may require a receipt or proof of purchase to proceed.

Please do not send your purchase back prior to our consent, in that case returns will not be accepted. Refunds are not granted when the item is not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within a certain amount of days. 

The shipping costs to send back the item will be on client charge. We suggest you to use a trackable shipping service so there is proof that the item have been received safely.

Any customised or tailor-made goods cannot be returned but, whenever possible, we offer you the chance to send it back once for some additional alterations. In that case the shipping costs will be completely on client charge, from the customer address to our warehouse and from our warehouse to the customer address. To do that please follow the same returns instructions. In the e-mail must be specified the customised item/order number and the desired alterations.

If your tailor-made item was just about a made-to-measure size, without changing any design or fabric, it can be returned only if it is size small, size medium, size large (size chart). Made-to-measure hats in size extra small, extra large and extra extra large cannot be returned.